1. Scope
These Terms apply when you use our website or services (“you” refers to the user/client).
2. Services Offered
We offer standard, deep, move-in/move-out, Airbnb turnover, residential, and commercial cleaning services in Amsterdam, Utrecht, Almere, and nearby areas.
3. Booking & Payment
- Book via our website with date/time selection.
- We confirm details before service
- Pay after service completion via iDeal or cash
- Invoice with VAT will be provided.
4. Access
If you’re not present during cleaning, you must provide secure access (e.g., a spare key, alarm code)
5. Satisfaction & Liability
- Payment is due only if you’re satisfied.
- We carry liability insurance to cover damages.
- Any issues must be reported within 24 hours post-cleaning.
6. Cancellations & Rescheduling
- Free rescheduling or cancellation up to 24 hours before service.
- Fees may apply for late cancellations or no-shows.
7. Staff Conduct
Our team is vetted, trained, and insured . They work with discretion and respect.
8. Liability
- We’re responsible for damages caused by our negligence.
- Not liable for damages due to inherent product faults or pre-existing conditions.
- Cannot guarantee to move or rearrange furniture.
9. Force Majeure
We aren’t liable for delayed or failed services due to events beyond our control (e.g., weather, strikes).
10. Privacy
Handling of your personal data is subject to our Privacy Policy.
11. Intellectual Property
All content on the website belongs to us. You may use it only for personal, non-commercial purposes.
12. Governing Law & Disputes
These Terms are governed by Dutch law. Any disputes will be resolved in Dutch courts.
13. Changes
We may update these terms; changes will be posted on the website. Last updated: August 2025.