1. Introduction
This Privacy Policy explains how Lloyd Cleaning Services (“we,” “us,” “our”) collects, uses, and protects your personal data when you visit or use our website and services.
2. Data Controller
We are Lloyd Cleaning Services, registered in the Netherlands (KvK: 91534526). For inquiries regarding your data, contact us via our website.
3. Personal Data We Collect
- Contact information: name, address, email, phone.
- Booking data: cleaning details, schedules, service preferences.
- Payment info: payment details (e.g., iDeal).
- Technical data: IP address, device/browser data, site usage cookies.
- Optional feedback: reviews or ratings.
4. How We Use Your Data
- Facilitate bookings, service delivery, and payments.
- Communicate service confirmations or updates.
- Improve our services and website experience.
- Handle complaints or refunds.
- Comply with legal obligations (e.g., invoicing, VAT, liability insurance).
- If you consent, send marketing communications and promotions.
5. Legal Basis for Processing
- Performance of a contract: managing bookings and related services.
- Legal obligation: maintaining invoices and compliance.
- Consent: for marketing materials.
- Legitimate interests: improving services and preventing fraud.
6. Sharing Your Data
We may share your data with:
- Payment providers.
- Authorized third-party service providers (e.g., cleaners, IT).
- Legal or regulatory authorities when required.
7. Data Retention
We retain your data:
- For as long as needed to fulfill contractual and legal obligations.
- Invoices: up to statutory retention periods (e.g., 7 years in the Netherlands).
- Marketing data: until you withdraw consent.
8. Your Rights
Under the GDPR, you have rights to:
- Access, correct, or delete your personal data.
- Restrict or object to processing.
- Withdraw consent at any time.
- Data portability.
To exercise these rights, contact us.
9. Cookies
Our website uses cookies for:
- Essential functionality (e.g., login, bookings).
- Performance and analytics.
- Marketing (if consented).
You can manage cookies via your browser or site preferences.
10. Security Measures
We use appropriate technical and organizational measures to protect your data, including encryption, secure servers, and staff training.
11. International Transfers
If we transfer data outside the EU/EEA, it will be protected by appropriate safeguards (e.g., Standard Contractual Clauses).
12. Updates
We may update this Policy. We’ll post changes on our website. Last updated: August 2025.